Frequently Asked Questions (FAQ)
- What is the typical turnaround time?
-
It depends on the length of the video, but the general guideline is as follows:
- Up to 5 minutes: within 2 business days
- 10–20 minutes: around 3–4 business days
- Over 20 minutes: varies depending on content and workload (please consult us in advance)
Rush delivery (within 24 hours) is available with a +20% surcharge.
- Do you offer revisions?
-
Yes, we offer up to 2 free revisions within 3 days after delivery.
Please let us know if you need adjustments to translation nuance, voice timing, etc. - Are there any copyright issues?
-
As long as the submitted video is your own original content or you hold the appropriate rights, there is no issue.
We may decline work if the video appears to violate copyright regulations. - What formats do you deliver in?
-
You can choose from the following two formats:
- Voiceover version (mp4)
- Japanese subtitles version (mp4)
- What types of videos do you support?
-
We commonly work with the following genres:
- Vlogs / Educational / Review videos
- Business presentations / Interviews / Documentaries
We also welcome inquiries regarding adult, political, or religious content.
- What languages do you support?
-
Currently, we primarily handle English, Hindi, Spanish, and Chinese → Japanese.
For other language requests, please feel free to contact us.